Infermedica reduces unnecessary care visits for Portuguese healthcare provider Médis

Portuguese well being insurer, Médis, and AI-triage firm, Infermedica have established a partnership which has resulted within the latest implementation of Infermedica’s Name Centre Triage instrument in Médis’ Medical Contact Centre.

A part of the insurance coverage holding group, Grupo Ageas Portugal, Médis was motivated by its goal to discover a extra fashionable resolution to the first problems with its present triage system by bettering person expertise and effectivity.

An Infermedica case research printed right this moment has discovered that the implementation has improved the affected person interview course of and prevented pointless pressing care visits and appointments.

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Médis has utilized Infermedica’s resolution in roughly 24,000 triage processes, with 99.4% of shoppers’ signs being coated by the instrument.

The case research discovered that 17% of shoppers supposed to make use of pressing care companies versus simply 8% who have been beneficial by Infermedica’s resolution. Infermedica’s resolution elevated the usage of self-care therapies by 18%.

That is essential to keep away from overwhelming medical amenities throughout the pandemic, in addition to stopping sufferers from placing themselves in danger by attending medical amenities.

Futhermore, the outcomes have proven that the partnership has allowed Médis to enhance their general shoppers’ and nurses’ expertise and streamline operation processes. Infermedica was additionally in a position to enhance the triage and advice capabilities of their Name Centre Triage resolution, permitting for connectivity to different companies offered by Médis, reminiscent of telemedicine companies and on-line consultations.

The partnership has elevated the aptitude of its Name Centre Triage resolution to advocate the best actions for given signs. Infermedica’s workforce have broadened the database of danger components, situations and signs, with a particular give attention to paediatrics. In the course of the undertaking, Infermedica’s medical workforce, with the assist of Médis, added and modified roughly 200 medical components within the database.


Steadily increasing their AI triage options throughout Europe, final week, one among Poland’s largest personal healthcare suppliers, PZU Zdrowie introduced the extension of their three-year partnership with Infemedica, to implement the AI-enabled Name Centre Triage resolution and supply sufferers with extra streamlined healthcare recommendation.


Piotr Kurkiewicz, knowledge science advisor at Infermedica stated: “The undertaking with Medis was a fantastic journey for us – cooperation with an organization skilled in telemedicine options allowed us to take a look at our platform from a brand new perspective. We’re happy with the outcomes of introducing the Name Centre Triage at Médis’ Medical Contact Centre – stopping pointless emergency visits, bettering the person expertise of nurses and supporting the work of name centre coordinators.”

Henrique Figueiredo, innovation undertaking supervisor at Grupo Ageas Portugal stated: “One of many most important benefits, in comparison with the earlier resolution, is that the Infermedica platform is dynamic. This implies the system has a medical replace each 3 months, which makes it increasingly correct and improved with utilization. Additionally, the answer has a stable medical data base, which is developed and continuously up to date by Infermedica’s workforce of medical medical doctors.”

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