Polish healthcare provider uses Infermedica’s AI-enabled call centre triage platform

Considered one of Poland’s largest non-public healthcare suppliers, PZU Zdrowie is utilizing AI-driven healthcare startup, Infemedica’s AI-enabled Name Centre Triage answer to offer sufferers with extra streamlined healthcare recommendation.

In 2019, the organisation dealt with 2.4 million affected person calls, with 15,000 approaching a single day.

Constructing on a three-year partnership, Infermedica’s options will implement clever AI which permits autonomising areas that may release docs to spend extra time with sufferers with critical points.

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By this initiative, PZU Zdrowie goals to bridge the important thing challenges posed by the growing demand of healthcare companies in instances of well being workforce shortages and rising prices of care.

It additionally goals to handle affected person’s expectations of high-quality healthcare companies delivered in probably the most time-efficient method. The answer will assist sufferers get acceptable medical care and forestall pointless visits with a number of specialists.

The platform will help name centre medical and non-medical operators in triaging sufferers and directing them to acceptable care.


Engaged on its imaginative and prescient to streamline healthcare additional, 2020 proved to be an eventful 12 months for the Wrocław, Poland-based AI triage firm. In December, Infermedica launched its AI characteristic to attach sufferers with specialists, within the goal to considerably shorten the trail from affected person to medial specialist.

In August, the startup introduced a $10.2 million (€8.4M) collection A funding for its triage symptom checking system, and in Could, they joined forces with Microsoft to digitise early diagnostics.

In help of the promising strides made by AI in telemedicine, the FDA has beforehand authorised the advertising of AI that might information cardiac ultrasound use.


Maicej Malenda, head of partnerships at Infermedica informed MobiHealthNews: “We’re actually happy to announce our partnership with PZU Zdrowie. Our know-how, in collaboration with one of many largest healthcare suppliers in Poland, has improved the steering sufferers obtain and allowed them to entry the right stage of healthcare they want. That is actually essential as a result of healthcare organisations are stretched proper now coping with the continuing COVID-19 disaster whereas attempting to maintain important companies working.

“It’s essential to stop sufferers visiting medical services after they don’t should be there, as not solely does this add additional pressure on healthcare suppliers, it places sufferers prone to catching the virus. However, that is an space the place Infermedica’s AI triaging know-how can actually assist. Partnering with PZU Zdrowie has elevated the variety of sufferers guided in direction of utilizing telemedicine as a primary port of name, guaranteeing they nonetheless obtain the steering they want and are solely despatched to hunt in-person medical care if genuinely wanted for his or her situation.”

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